Privacy Policy

Last updated: July 2026

This Privacy Policy describes how NOUS (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, purchase our products, book a consultation, or interact with our services.

By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We collect personal information that helps us provide a seamless and personalized experience.

Information you provide directly may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Ring preferences and customization requests
• Consultation details shared with our concierge team
• Account information
• Customer service communications

When you browse our website, we may automatically collect:

• Device information
• Browser information
• IP address
• Website activity
• Pages viewed
• Shopping behavior
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Create and personalize your custom jewelry experience
• Manage appointments and consultations
• Communicate about your order or design process
• Provide customer support
• Improve our website and services
• Prevent fraud and protect our business
• Send marketing updates, product launches, and offers (when permitted)

Every NOUS piece is created through a personalized experience, and the information you share helps us design and deliver jewelry tailored to you.

Payments & Third-Party Services

Payments are securely processed through trusted third-party providers.

We do not store your complete payment information.

Our website is powered by Shopify, which may collect and process certain information required to operate our online store, checkout, payment processing, and customer experience.

Cookies

NOUS uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Understand website performance
• Improve our services
• Personalize content and advertising

You can adjust or disable cookies through your browser settings. Some website features may not function properly without cookies.

Marketing Communications

With your consent, we may contact you through email, SMS, or other communication channels about:

• New designs
• Collection launches
• Exclusive offers
• Jewelry education
• NOUS updates

You can unsubscribe from marketing communications at any time.

Sharing Your Information

We may share information only when necessary with trusted partners who help us operate our business, including:

• Payment providers
• Shipping carriers
• Website and technology providers
• Marketing and analytics platforms
• Customer support services

We do not sell your personal information.

Custom Jewelry Information

Information shared during your custom design journey — including inspiration, preferences, diamond selection, and design details — is used only to create and personalize your NOUS experience.

Data Security

We take reasonable measures to protect your personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We keep your information only as long as necessary to:

• Complete your orders
• Provide our services
• Maintain customer records
• Meet legal requirements
• Improve your experience with NOUS

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections
• Request deletion of your information
• Withdraw marketing consent
• Request information about how your data is used

To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to external websites.

NOUS is not responsible for the privacy practices or content of third-party websites.

Updates To This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or your personal information, contact:

NOUS
Email: hello@nous.com